Privacy Policy
Beyond Barriers Coaching ("we", "us") provides online physique coaching through the Beyond Barriers Coaching app. This policy explains what personal information we collect, why, where it is stored, who can see it and how you can access, correct or delete it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Much of what we collect is health information, which the Act treats as sensitive information.
What we collect
- Account details: name, email address, mobile number (if given), date of birth, sex and height.
- Coaching records: body weight and measurements; food and water logs; training sessions, sets, cardio and steps; daily and weekly check-in answers; goals, injuries and training history from your intake.
- Photos and video: progress photos, posing photos and training footage you upload.
- Health information: blood test reports and results; for clients with diabetes, glucose readings, time in range, hypoglycaemia notes and insulin information; for clients whose protocol includes them, the supplements, medications and other compounds recorded, and related readings such as blood pressure.
- Messages between you and your coach.
- Technical information: sign-in records and basic device and connection information needed to run the app securely.
We collect this information from you, through the app and your intake. We do not buy personal information or collect it from third parties.
Why we collect it
To deliver your coaching: setting and adjusting your nutrition and training, reviewing your progress, monitoring health markers and communicating with you. We also use your email address to send account emails such as confirmation and password reset. We do not sell personal information, use it for advertising or share it with marketers.
Consent
We collect health information only with your consent, which you give when you first sign in to the app. You can withdraw consent at any time by asking us to delete your account. Without this information we cannot provide coaching through the app.
Who can see it
Only you and your coach. Other clients cannot see any of your information. Access is enforced by the database itself: every request is checked against the signed-in account.
Where it is stored and who processes it
We use the following service providers to run the app. They process information only to provide their service to us.
| Provider | Purpose | Location | Information |
|---|---|---|---|
| Supabase | Database, sign-in and private file storage | Sydney, Australia | All coaching records, photos, video and reports |
| Anthropic (Claude) | Reading uploaded blood test reports so values do not have to be typed in | United States | The uploaded report only, at the time it is read. Your coach checks every value before it is saved. Anthropic does not use this data to train its models. |
| Resend | Sending account emails | Japan and United States | Your email address and the email content |
| Netlify | Hosting this website and the web version of the app | Global network | Standard web request information such as IP address. No coaching records. |
Where information is sent overseas, we take reasonable steps to ensure the provider handles it consistently with the Australian Privacy Principles.
Security
Information is encrypted in transit and at rest. Photos, video and reports are kept in private storage and opened only through short-lived links. Accounts are invitation-only and protected by password. No method of storage or transmission is completely secure, but we take reasonable steps to protect information from misuse, loss and unauthorised access.
How long we keep it
We keep your information while you are coached. When coaching ends, your account may be archived, which stops access but keeps your history in case you return. You can ask us to delete your account at any time, and we will permanently delete your records, photos, video, reports and login.
Access, correction and deletion
You can ask for a copy of your information, ask us to correct it, or ask us to delete it, by emailing hello@beyondbarriers-coaching.com. We will respond within 30 days.
Complaints
If you have a concern about how we handle your information, email us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We will post any changes to this policy on this page and tell clients through the app if a change affects how their information is used.
Contact
Beyond Barriers Coaching · hello@beyondbarriers-coaching.com